What if my old account is closed?

Once your old account is closed, suspended, or disabled, we will not be able to transfer any contacts from your closed account to Comcast. A few customers have been able to contact their old provider directly, explain the situation, and have their old account reopened temporarily just so we can perform a transfer. We can’t guarantee that your old provider will be able to do this for you, but it is certainly worth a try.

Find your old provider’s contact info below:

AOL: For online support click here.  Phone support at 1-800-827-6364
Apple/iCloud/me.com: For online support click here. To book an appointment at an Apple store click here. Phone support dependent upon service area.
AT&T: For online support click here. Phone at 1-866-722-3425
Cablevision/Optimum: For online support click here. Phone support dependent upon service area.
CenturyLink/Qwest/Q.com: For online support click here.  Phone at 1-877-646-3282
Comcast: For online support click here. Phone at 1-800-934-6489
Cox: For online support click here. Phone at 1-800-234-3993
Earthlink: For online support click here. Phone support dependent upon service area & need. 
Frontier: For online support click here. Phone support at 1-800-921-8101.
Gmail: For online support click here.  (no phone support)
Juno: For online support click here. Phone support dependent upon service type.
MSN/Live/Hotmail/Outlook.com: For online support click here.  (no phone support)
NetZero: For online support click here. Phone support at 1-800-638-9376
PeoplePC: For online support click here. Phone support dependent upon service type.
TWC/Spectrum: For online support click here. Phone support at 1-800-892-4357
RoadRunner/RR/TWC: For online support click here. Phone support at 1-800-892-4357
RoadRunner/RR/Brighthouse: For online support click here. Phone support at 1-855-222-0102
Verizon: For online support click here. Phone at 1-800-837-4966
Yahoo: For online support click here. (no phone support)