Why did my import pause?

Imports may pause if there are multiple simultaneous imports for the same account. Imports also commonly pause when an account password is changed while the import is running, or if an account is closed or disabled before the import finishes.

If you have changed either of your account passwords since beginning the import process, please head over to the Import Portal, enter in your current account information, and begin a new import. If either of your accounts is closed, please see our article on what you should do if your account is closed.

If both of your accounts are still accessible and you have not changed either of your account passwords, please open a support request including the email address you're importing from, so we can restart your import.